Last updated: January 2025

At Mabel, we stand behind the exceptional quality of Mabel’s handbags and leather goods and want you to be completely delighted with your purchase. This policy outlines our guidelines for returns and exchanges for items purchased at mabelbags.com.

1. 30-Day Satisfaction Guarantee

 

We offer a 30-day satisfaction guarantee on all Mabel handbags and leather goods.

If you’re not completely in love with your purchase, you may return it within 30 days of delivery for a full refund of the product price.

 

2. Return Conditions

To qualify for a return:

  • The request must be initiated within 30 days of the delivery date

  • The item must be unused, in its original condition, and show no signs of wear

  • All original packaging, dust bags, and tags must be included

  • Proof of purchase is required (order number or email confirmation)

3. Non-Returnable Items

The following items cannot be returned:

  • Customized or monogrammed handbags (unless defective)

  • Items marked as “Final Sale”

  • Gift cards

4. How to Start a Return

  1. Email us at info@mabelbags.com with your order number

  2. We’ll send you a prepaid return label and detailed instructions

  3. Package your handbag securely in its original packaging

  4. Drop it off at any approved shipping location

5. Exchanges

Looking for a different color, size, or style? We’re happy to exchange your item:

  • Contact us within 30 days to arrange an exchange

  • We’ll ship your new item once we receive the original return

  • Any price differences will be charged or refunded accordingly

6. Damaged or Defective Items

Our lifetime craftsmanship guarantee covers any manufacturing defects in Mabel’s handbags and leather goods:

  • Contact us immediately with photos of the issue

  • We’ll provide a prepaid label for return

  • You may choose between a replacement or full refund

  • No questions asked — we proudly stand behind our craftsmanship

7. Refund Processing

  • Refunds are processed within 3–5 business days of receipt

  • Your original payment method will be credited

  • Please allow 5–10 business days for the funds to appear in your account

8. International Returns

  • The same 30-day return policy applies

  • Customers are responsible for return shipping on preference-based returns

  • We cover shipping for defective or incorrect items

9. Gift Returns

  • Gift recipients may exchange items for store credit

  • The original purchaser can process returns for a refund

  • Gift messages and receipts can be excluded upon request

10. Contact Us

 

Have questions about returns or exchanges? We’re here to help:

Mable

📧 info@mabelbags.com

 

We’re committed to ensuring you absolutely love your Mabel’s handbags and leather goods.